Change Order Redesign
Re-architecting product lifecycle management at Amazon
UX Designer — Sole Design Owner
Overview
Led the redesign of the Change Order experience within Amazon's Product Lifecycle Management system, improving how engineers review, approve, and manage product changes.
The Problem
The existing Change Order page did not support how Change Orders were actually used. Key metadata was fragmented and buried below the fold. Reviewing affected items required leaving the page entirely, breaking focus and introducing unnecessary load time. Engineers spent 30+ minutes reviewing a single change, with too much time going to navigation instead of evaluation.
Approach
I led initial research with 9 participants across 6 organizations, then proposed an incremental redesign strategy that could ship alongside an in-flight Oracle Agile migration. I condensed the header, redesigned the Affected Items tab with a split-panel concept, and established reusable layout patterns — all within the constraints of AWS Cloudscape.
Redesigned Change Order page with condensed header and Affected Items split-panel
Outcomes
Reduced context switching for common review tasks by approximately 40%
Reduced vertical scrolling by roughly 60% through header condensation
Established reusable layout patterns later adopted across AWS PLM tools
Usability improved from 84.95% (Q1) to 86.58% (Q4) over the measurement year
Reflection
This project was a good stress test of how I work when a problem is important but there is no obvious room for it on the roadmap. The only way to move the work forward was to turn vague complaints into a ranked list of structural issues, then shape the solution so each step was low-risk, high-value, and compatible with the existing system.